bdtk Responsible Gaming — Safe, Mindful & Enjoyable

Responsible gaming means playing in a way that keeps it enjoyable — rather than letting it become a source of stress. Whether it's online gaming, casino, or betting, these are ultimately forms of entertainment. Problems arise when someone starts treating them as a way to earn money or keeps playing to chase their losses.

Responsible gaming at bdtk comes down to three things: playing within your means, managing your time, and knowing when to stop. Build these three habits and gaming will always stay enjoyable.

Bdtk believes that a happy, healthy player is the best kind of player. That's why we want you to play responsibly — not just because it's our policy, but because it's genuinely good for you.

Research shows that most people who develop a problem either didn't notice the early warning signs or chose to ignore them. Staying aware before things escalate is always the best approach — and that's exactly what this page is here for.

Problematic gaming or gambling addiction develops gradually — not overnight. Recognizing the early warning signs in time makes it much easier to help yourself or someone you care about.

Check in with yourself:

• Whether spending has gone beyond your set budget
• Whether you feel the urge to play again to recover your losses
• Whether you have been lying to family or friends about your playing time or spending
• Whether you've tried to stop but couldn't
• Whether you feel restless or irritable when you can't play
• Whether gaming is causing harm to your work, studies, or relationships
• Whether you are playing with borrowed money or funds taken from your family

Go through the questions below in your mind or tick the checkboxes. This is not a diagnosis — it is simply a way to understand where you stand.

The limit-setting feature at bdtk is the most practical responsible gaming tool available. Use it and you'll never struggle to balance the books at the end of the month.

Three types of limits can be set:

• Deposit Limit: This sets a maximum cap on how much you can deposit daily, weekly, or monthly. Once activated, the system will automatically block any deposit that exceeds that amount.
• Loss Limit: Decide in advance how much you are willing to lose in a given session. Once that limit is reached, bdtk will automatically stop accepting bets for that session.
• Betting Limit: A maximum limit on a single bet — an effective way to protect yourself from the temptation of placing large wagers.

To set your limits, log in to your account and go to Profile → Responsible Gaming → Set Limits. You can also contact the support team and they will set it for you right away.

Sometimes all you need is a short break. bdtk's Cooling-Off feature lets you temporarily deactivate your account for anywhere between 24 hours and 30 days.

During the break:

• No participation in any games will be permitted
• Deposits will not be permitted
• Promotional emails and SMS will be turned off
• However, if you have a balance — withdrawals are still allowed

Your account will be reactivated automatically once the break period ends. If you'd like to extend it, simply let the bdtk support team know. You can set this feature directly from your account — no need to contact support.

If a short break doesn't feel like enough and you need a stronger step, activate Self-Exclusion. You can set it for 6 months, 1 year, 2 years, or permanently.

When self-exclusion is active:

• The account will be fully locked
• You will no longer receive any marketing communications from bdtk
• Opening a new account under the same identity will not be possible
• The account cannot be reopened under any circumstances during the exclusion period

If you wish to reactivate your account after the exclusion period ends, you will need to complete a special assessment process — this is in place for your own protection.

There are many misconceptions about gaming that get people into trouble. Here's the truth:

Bdtk strictly ensures that only users aged 18 and above can access the platform. Date of birth is verified at registration, and a National ID may be requested if there is any suspicion.

What parents can do to prevent underage family members from accessing bdtk:

• Set a password lock or screen time limit on your own device
• Keep your bdtk login credentials completely private
• Use parental control software on your browser
• Have an open conversation with your child about the risks of online gaming

If you become aware that an underage family member is using bdtk, please report it immediately to support@bdtk.my. bdtk will close the account and begin the process of refunding any deposited funds.

If you believe someone close to you is struggling with gaming, your support can make a real difference. It is equally important, however, to know how to help in the right way.

What to Do:

• Raise your concerns calmly, without anger
• Speak in terms of concern — "I'm worried about you" — not blame
• Encourage them to seek help and be there for them
• If they are facing financial difficulties, offer support in other ways rather than giving money directly

What not to do:

• Don't insult or threaten — it only makes the situation worse
• Don't let yourself burn out — make sure to take care of your own wellbeing too
• Do not help them hide the problem

If something feels wrong, don't sit with it alone — help is available. There are resources both within bdtk and beyond.